Need help with a Zelle® issue?
Contact us for assistance with payment related questions or other issues while using Zelle®.
Our partner financial institutions handle all enrollment and payment related issues with Zelle® in their mobile app and online banking. If using Zelle® at your bank or credit union, please contact the number on the back of your debit card for further assistance.
¹ Zelle® is available in over 2,300 banking and credit union apps. To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions sent to enrolled users typically occur within minutes. Check with your financial institution.
² Based on a Q4 2024 survey of financial institutions offering Zelle® to their customers, 99.3% of consumer saving and checking accounts linked to Zelle® do not charge a fee to send, receive, or request money.
³ For more information about Zelle® Tag, see here.
⁴ Payment requests can only be sent to enrolled Zelle® users.
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